Quick troubleshooting steps for common counter questions:
Printer Not Printing
- Check paper roll orientation and ensure the thermal paper is facing the right way.
- Verify the printer is powered on and the status LED is green.
- For Bluetooth: ensure Bluetooth is turned on, permissions are granted, and no other phone is currently connected to the printer.
- For USB: ensure the USB cable is firmly plugged in and the driver is active in Windows Device Manager.
License Shows "Validation Failed"
- Ensure the device has active internet access during activation (required only for the one-time check).
- Verify the key has been typed correctly without extra spaces.
- Confirm that the key corresponds to the correct platform (Desktop vs Android).
Database or App Moving to a New Machine
- Always export a fresh backup from the old machine before retirement.
- Install Nextora Mini POS on the new device, activate the license, and import the backup file.
Need further help? Email support@nextoracreations.co.in or call +91 76749 81970.